Dear Michelle (and all of Lovely Sofas)
I have just received my sofa from you and wanted to just give you a bit of feedback.
The sofa is absolutely lovely and beautifully made. Every little fold of fabric and seam is perfect. The sofa feels very firm and I expect it to last a long time.
I chose your company because it is a British company and it made me happy that UK people were employed to hand make my sofa.
The whole ordering process has been very easy; from the detailed information available on your website to the frequent and personal phone/email/post communications and delivery arrangements. You have worked hard to make sure my sofa was perfect and exactly what I wanted.
Your delivery staff were on time, very friendly and professional.
I would be very grateful if you could pass my feedback on to your head of customer services (if that is not you!)
Thank you very much once again