In the unlikely event of a return
We are happy to accept the return of non-faulty Goods; subject to the following conditions:
If you wish to return non-faulty Goods, you must notify us within 28 days of delivery, by email at firstname.lastname@example.org or by telephone or by letter.
The Goods must not have been made bespoke to your requirements.
A bespoke order is one which has been made especially for the customer to a specific size, and which does not feature as a standard item within our website or sales literature. Orders made with fabrics supplied by the customer are classed as personalised.
Providing these conditions are satisfied we will either exchange the goods or make a refund.
In the case of an exchange, any price adjustments will be made as per the price list that was relevant at the time of the original order. A delivery charge will apply to the re-delivery.
In the case of a refund, we will arrange to collect the goods and refund the total amount of monies paid, less the delivery charge, and less a collection charge which will be equal to that of the original delivery charge.
If a personalised order is cancelled prior to delivery, we reserve the right to withhold some or all of monies already paid to cover any costs incurred up to that point.