Lovely Sofas ~ Guarantees

Our guarantees to you

28 day money back guarantee

28 day money back guaranteeWe really want you to be happy with the furniture you order from Lovely Sofas and you can do so in the confident knowledge, that if you’re not completely satisfied within 28 days of its receipt, then for all UK Mainland orders, we will collect it and refund your money*.  Unfortunately though, we’re unable to offer the 28 day money back guarantee on bespoke orders

10 Year Guarantee of Quality

10 year quality guaranteeBecause we’re so confident in the quality of our furniture, we’re delighted to tell you that all of the timber frames supplied by Lovely Sofas (allowing for fair wear and tear) are guaranteed against faulty manufacture for a period of Ten Years from the date of receipt.  In addition to this, we also guarantee all other parts and materials for a period of Two Years.  Now, isn’t that fantastic!

*In the case of a refund, we will arrange to collect the goods and refund the total amount of monies paid, less the delivery charge and less a collection charge which will be equal to that of the original delivery charge.

View a detailed example

Guarentee Example

Customer X orders: 1x Knightsbridge Chesterfield in Harley White with Mahogany bun feet and standard studs @ £829

Delivery Charge @ £65 (non-refundable)

Total Order Value = £894 

Customer X returns sofa for valid reason. 

Customer X is refunded the following: Sofa Value - £65 collection charge. 

In the above case £829 - £65 = £764 Customer X will receive £764 for their returned order.

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