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Dear Michelle (and all of Lovely Sofas)
I have just received my sofa from you and wanted to just give you a bit of feedback.
The sofa is absolutely lovely and beautifully made. Every little fold of fabric and seam is perfect. The sofa feels very firm and I expect it to last a long time.
I chose your company because it is a British company and it made me happy that UK people were employed to hand make my sofa.
The whole ordering process has been very easy; from the detailed information available on your website to the frequent and personal phone/email/post communications and delivery arrangements. You have worked hard to make sure my sofa was perfect and exactly what I wanted.
Your delivery staff were on time, very friendly and professional.
I would be very grateful if you could pass my feedback on to your head of customer services (if that is not you!)
Thank you very much once again
Miss Alex Marsh - November 02, 2012